Dealing with an empty Spot Database Display

If your Spot Database Display is empty, there are several possibilities:

  1. SpotCollector has not successfully connected with a spot source

    • at least one of the LED-like displays in the Main window's Spot source status panel should be green; if not, check the settings on the Configuration window's Spot Sources tab for each active cluster:

      • Host address should specify the cluster's published internet address

      • Port should specify the cluster's published Telnet port

      • Username should specify your callsign

      • Password and Cmd should be empty

      • the Enable box should be checked

    • DXClusters that utilize DX Spider can be configured to disable the

      YourCallsign de ClusterCallsign

      prompt sequence that enables SpotCollector to confirm that you've logged in, preventing the cluster's LED-like status indicator from advancing from yellow to green. To correct this, click the cluster's LED-like status indicator to display its cluster window, and issue the command

      set/Prompt

      If the cluster responds to this command with the message

      Need at least some text

      then issue the command

      unset/Prompt

  2. The Spot Database Display is filtered in a way that hides all of its entries
    • to remove all filters, depress the CTRL key while clicking the Filter panel's X button

  3. The Maximum age of valid incoming spots parameter is set to too low a value

    • on the Configuration window's Controls panel, set Maximum age of valid incoming spots to 60

  4. Your PC's clock is set to the incorrect time and/or time zone
    • if the Main window's title bar does not display the correct UTC time, incoming spots will be rejected as too old or in the future; open the Windows Control Panel and run the Date and Time applet to set the correct time and time zone

    • be particularly mindful of this if your region has recently changed into or out of daylight savings time
  5. your anti-virus or firewall application is preventing SpotCollector from accessing the internet

    • configure the application in question to consider SpotCollector (and your other DXLab applications) to be safe

  6. The bands are dead so no one is spotting DX
    • double-click one of the green LED-like displays in the Main window's Spot source status panel to see that spot source's incoming data; if no spots are arriving from this source or any other source, no Spot Database Entries will be created


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Getting Started with Spot Collection

Getting Started with DXLab

EmptyDatabase (last edited 2014-10-17 12:55:59 by AA6YQ)